FAQs

FAQs

You may pay your Streamtech bill at a Streamtech branch near you or through any of our bills payment partners. For more information on the complete list of payment facilities available, please visit www.streamtech.com.ph/payment-channels/

For reactivation of disconnected internet service, kindly pay your unsettled bill plus a Php 50 reconnection fee through any of our bills payment partners and email a copy of your proof of payment to customercare@streamtech.com.ph for reconnection. You may also visit a Streamtech branch near you for assistance. Reconnection request will be processed within 24 hours. 

For reactivation of disconnected cable service, kindly pay your unsettled bill plus Php 250 for Planet Cable or Php 280 for Plus Cable reconnection fee through any of our bills payment partners and email a copy of your proof of payment to customercare@streamtech.com.ph for reconnection. You may also visit a Streamtech branch near you for assistance. Reconnection request will be processed within 1-3 days. 

Transfer of address request can be accommodate provided that Streamtech service is available in the new address. For more assistance on transfer of address, please visit a Streamtech branch near you.

Account termination request can be processed if the account is beyond 24 months lock-in period. If not, the account will be subjected to Php 5,000 termination fee or will be asked to settle all the remaining months in the 24 months lock-in period, whichever is higher. For more assistance, please visit a Streamtech branch near you. If a representative will be the one to make the request, kindly ensure that the representative has a duly signed authorization letter of the account owner along with a valid ID. 

If your account is already beyond the 24 months lock-in period and wish to terminate your account, kindly visit a Streamtech branch near you to sign a Termination Form and settled all outstanding balance, if any. If a representative will be the one to make the request, kindly ensure that the representative has a duly signed authorization letter of the account owner along with a valid ID.

Request for account upgrade can be accommodated even if the account is still within the 24 months lock-in period. Kindly visit a Streamtech branch near you to request for an account upgrade. A new contract will be issued for the account upgrade which will also be under a 24 months lock-in period. If a representative will be the one to make the request, kindly ensure that the representative has a duly signed authorization letter of the account owner along with a valid ID.

Request for account downgrade can only be accommodated if the account is already beyond 24 months lock-in period. Kindly visit a Streamtech branch near you to request for an account downgrade. A new contract will be issued for the account downgrade which will also be under a 24 months lock-in period. If a representative will be the one to make the request, kindly ensure that the representative has a duly signed authorization letter of the account owner along with a valid ID.

Rebate requests can be accommodated if a report has been filed with our customer service by sending an email to customercare@streamtech.com.ph. Rebates for days without connection or service will be applied from the time the report has been made to the day the issue has been fixed. Rebate request will not be accommodated if the connect or service is fixed within the 3 days turnaround time of service.