How can I test my internet connection?

There are many reasons why you’d want to check your internet connection.

There are many reasons why you’d want to check your internet connection. In cases where you can’t open specific websites, will be playing games, or you are preparing for an important call, you need to ensure that your internet connection is working properly.

Conducting a Ping Test

1.On your computer or laptop, open the command prompt. You can press the windows key + R and run cmd.
Another way to look for “command prompt” by typing it on the search bar.
2. Perform a ping test to 8.8.8.8 or 1.1.1.1 to check whether you can access the internet or not. You can also do a ping test on the gateway IP of your router/modem. This will verify if you have an intermittent internet connection or not.

3. On the command prompt, type “ping 8.8.8.8”. If you want to test for continuous ping, type “ping -t 8.8.8.8”.

4. Check the result if it shows a good ping or a bad ping.

Example of a good ping, which means your internet connection is working properly.

Example of a bad ping, which means you have no internet connection.

When You Can’t Open Specific Websites

  1. Double check if you have entered the correct URL.
  2. If the URL has been inputted correctly, try another device to open the same URL. Some websites may be inaccessible because they are down, so you can check it by accessing from another device.
  3. Also check your device’s internet browser settings.
  4. If you have installed an Anti-virus app or software, this may prevent you from accessing specific websites. You should also check if such is not hampering your access.
  5. Perform a trace route.

Conducting a Trace Route

This specific test is done when you are experiencing slow internet connection, or you cannot access a specific website.

  1. Open the command prompt. Press the windows key + R and run cmd. Another way to look for “command prompt” by typing it on the search bar.
  2. Type “tracert (URL of inaccessible site)”. For example, tracert google.com .
  3. You will see the result on the command prompt. Take a screen shot.
  4. Send us an email containing the screenshot of your trace route result.