How can I directly manage my account?
If you want to easily manage your Streamtech account directly, you may visit our All-In-One Customer Portal. You can now pay online, view and access you bills and history, and view your subscription details.
To know more on what are the benefits of this online portal and how you can access the same, you may read this article.
How can I upgrade my Streamtech fiber internet plan?
We understand that our customers’ internet needs are ever-changing. That is why a request for an account upgrade can still be accommodated. This is even if such account is within its 24-month lock-in period.
You may visit any Streamtech branch nearest you to request for an account upgrade. There will be a new contract pertaining to the upgraded account. And this is also subject to a new 24-month lock-in period.
There may be cases wherein a representative will be the one to request and process the account upgrade. This is on behalf of the registered subscriber/account owner. For such cases, kindly ensure to present an authorization letter duly signed by the account owner. Additionally, submit it together with a valid identification card.
Can I also request for service downgrade?
Yes, you can request for a downgrade of your existing plan. But you can only do so if your account is beyond its 24-month lock-in period. You may visit any Streamtech branch nearest you to request for said downgrade. And just like a service upgrade request, a new contract will be issued, and the downgraded account will then be under a new 24-month lock-in period.
If a representative will be the one to make the request on behalf of the registered subscriber/account owner, kindly ensure that the representative has a duly signed authorization letter of the account owner along with a valid ID.
How do I request for the reconnection of my Streamtech fiber internet account?
If you wish to reactivate your disconnected internet service, you have two (2) options to choose from.
First, you may visit any Streamtech office nearest you to request for reconnection. Our team will coordinate with you and your request will be processed within 24 hours.
Second, kindly settle all your unpaid Streamtech bills plus a reconnection fee of PhP 50 through any of our available payment options. Then, please send your proof of payment to [email protected] for reconnection.
How do I request for the reconnection of my Planet cable services?
For the reconnection of disconnected cable services, you also have two options
- You may visit any Streamtech branch nearest you to request for such reconnection. Our team will be in touch with you, and your request will be processed within 1-3 working days.
- Kindly pay your unsettled bill plus a reconnection fee of Php 250 for Planet Cable or Php 280 for Plus Cable, through any of our payment channels. Then, send a copy of your proof of payment to [email protected] for reconnection.
How can I transfer my account to my new address?
If you wish to transfer your account to a new address, you need to make a Transfer of Address request. However, it can only be accommodated if Streamtech services is available in that area. For further assistance regarding your transfer of address concer, you may visit any Streamtech office nearest you.
How can I request for termination if my account is still under the lock-in period?
Please be reminded that a request for account termination can be processed if the account is already beyond its specific lock-in period. If not, the account will be subject to a Php 5,000 termination fee or will be made to settle all the remaining months in the specific lock-in period, whichever is higher.
Also, if you have concerns or need more assistance, please visit any Streamtech branch nearest you. If a representative will be the one to make the request, kindly ensure that the representative will be able to present a duly signed authorization letter of the account owner, along with a valid ID.
My account is beyond its lock-in period. How can I request for account termination?
If you wish to terminate your fiber internet or cable services and your account is already beyond its lock-in period, you can visit any Streamtech office nearest you. You will sign a Termination Form, and settle all outstanding balance, if any. In case a representative shall take the place of the account owner in processing such request, kindly ensure to have an authorization letter duly signed by the registered owner, together with a valid proof of identification (ID).